![]() ![]() ![]() Activities such as slashing costs, automating functions, or improving workforce productivity aren’t necessarily examples of BPM. Therefore, business process management as a concept must relate to this overarching transfer of value between customer and company. All of those things may be necessary in order for a business to function, but they aren’t its core purpose.Ī business exists to provide something of value to a customer in return for another type of value. It makes sense to start at the beginning, so let’s examine the word “business.” Obviously, BPM exists to optimize the functions of a business, but what are those, exactly? A business doesn’t exist to make people money, employ people, or develop specific production methods.
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